Security Guard in Houston, Texas

JALISA GUILORY 14723 W.Oaksplaza St#934 | Houston, TX 77082 | ... ...@yahoo.com OBJECTIVE Experienced security guard seeking a Security Officer position in a quality organization in order to contribute skills and performance to benefit the growth of the company. SKILLS PROFILE ? Efficiently trained in hand gun retention, power hand cuffing, crisis intervention and tactical communications (Verbal Judo). ? First Aid/CPR certified and OCAT (pepper spray) certified. ? Excellent communication, motivational, interpersonal, and presentation skills. EMPLOYMENT HISTORY Texas Coastal Environmental Service's 11/1/201... -- Current Security Officer Houston, TX Key Accomplishments: ? Interface with the Police and Fire Departments and respond to all emergency situations as needed or directed by policy. ? Answer radio pages and calls in a prompt manner and prioritize calls based on importance. ? Maintain the safety and security of residents, visitors and staff. ? Perform identification and vehicle checks. Walmart 2/1/2009... Cashier Houston, TX Key Accomplishments: ? Greet customers as they arrive & take payment in exchange of goods sold ? Bag items sold ? Provide information about items and make buying suggestions ? Issue receipts and refunds ? Manage change and credit cards ? Tip Well Call Center 6/1/2006... Customer Service Agent Houston, TX Handled incoming calls from policyholders, responding to inquiries, resolving problems and correcting policy errors. Provided quotes and executed online policy changes for auto, home and excess liability. Used consultative selling techniques to provide leads for telesales personnel. Key Accomplishments: ? Managed a high-volume workload within a deadline-driven environment. Resolved an average of 550 inquiries in any given week and consistently met performance benchmarks in all areas (speed, accuracy, volume). ? Became the lead "go-to" person for new reps and particularly challenging calls as one of the company's primary mentors/trainers of both new and established employees. ? Helped company attain the highest customer service ratings (as determined by external auditors) -- earned 100% marks in all categories including communication skills, listening skills, problem resolution - Education El-Shaddia Christian- 2007 Master trainer security academy - 05/20/13 Approved : F01040 Level two training course